Effective Date: 1 January, 2023
Last Updated: 1 September, 2025
At WELUX Chauffeurs, we respect and value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our chauffeuring services, visit our website, or interact with us.
We may collect and process the following personal information:
Personal details: Full name, contact number, email address, billing address, and payment details.
Booking details: Pickup/drop-off locations, journey times, preferences, and special requests.
Business details: For corporate clients, company name and contact information.
Technical information: IP address, browser type, and usage data when visiting our website.
We use your personal information to:
Provide and manage chauffeur services.
Process payments and issue invoices.
Communicate booking confirmations, updates, and service-related information.
Ensure safety, security, and compliance with regulations.
Improve our services and customer experience.
Meet legal and regulatory obligations.
We do not sell your personal data. However, we may share information with trusted third parties when necessary, such as:
Payment providers for processing transactions.
Regulatory or law enforcement authorities when legally required.
Professional drivers and subcontractors engaged in fulfilling your booking.
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to safeguard your information, no method of electronic storage or transmission is completely secure.
We retain your information only for as long as necessary to provide our services and comply with legal, tax, or accounting obligations. After this period, your data will be securely deleted.
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your data where legally permissible.
Object to the processing of your data in certain circumstances.
Request data portability where applicable.
To exercise your rights, please contact us using the details below.
Our website may use cookies to enhance user experience, track usage patterns, and improve site performance. You can adjust your browser settings to refuse cookies, though this may affect website functionality.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.
If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us:
WELUX Chauffeurs
Email: info@weluxchauffeurs.co.uk
Phone: +44 7599 702402
Address: Spaces, 25 Cabot Square, Canary Wharf, London, E14 4QZ